Ironic Crisis Communication?
نویسندگان
چکیده
منابع مشابه
The Risks and Rewards of Ironic Communication
This paper explores the risks and reward of ironic communication. We argue that irony can not be characterized simply as having positive or negative social impact, but can serve multiple communicative purposes, depending on the social context and aims of the conversational participants. Irony may either distance, or bond, speakers and listeners. Contrary to the standard view, understanding iron...
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This paper describes five problem areas of communication that occur during crisis response. These areas are communication infrastructure, situation awareness, individual and organizational common ground, form and content of messages, and communication paths through organizations. Five focus groups with Swedish field personnel from national and international crises were performed. The main contr...
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Studies of irony detection have commonly used ironic criticisms (i.e., mock positive evaluation of negative circumstances) as stimulus materials. Another basic type of verbal irony, ironic praise (i.e., mock negative evaluation of positive circumstances) is largely absent from studies on individuals' aptitude to detect verbal irony. However, it can be argued that ironic praise needs to be consi...
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Social media is becoming increasingly important during crisis situations. Affected people are now enabled to provide helpful on-site information, and emergency service organisations can use social media to inform people and communicate with them. This study addresses how different communication roles in social media affect sensemaking during crises situations. To this end, we conducted a study ...
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The sheer enormity of last year's terrorist attacks on the World Trade Center and the Pentagon gave new meaning to the term "crisis management." Suddenly, companies near Ground Zero, as well as those more than a thousand miles away, needed a plan. Because the disasters disrupted established channels not only between businesses and customers but between businesses and employees, internal crisis-...
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ژورنال
عنوان ژورنال: Nordicom Review
سال: 2013
ISSN: 2001-5119
DOI: 10.2478/nor-2013-0058